Frequently Asked Questions
Helpful details, clearly outlined.
Below you’ll find answers to common questions about our creations, ordering, shipping, and availability. If you need further assistance, we’re always happy to help.
Orders & Products
Are your products made to order?
Yes. Each Sugar Empire creation is prepared in small batches to ensure quality, consistency, and freshness.
Do you offer custom orders or modifications?
Yes. Custom requests are welcomed and reviewed on a case-by-case basis, subject to availability.
Do you provide detailed allergen information?
While full ingredient breakdowns are not provided, common allergens are clearly noted on each product listing.
Shipping & Delivery
Do you ship nationwide?
Shipping is available on select items within the United States. Eligibility is noted on each product page.
How long does processing take?
Orders are prepared in small batches. Processing times vary and are provided at checkout.
Do you ship during warmer months?
Yes. Shipping remains available; rates may vary based on the packaging required to preserve quality.
Local Pickup & Availability
Do you offer local pickup?
Yes. Local pickup is available for select items by pre-order. Pickup details are provided at checkout.
Where can I find Sugar Empire in person?
We participate in select markets and events throughout the year. Current locations are listed on our Where to Find Us page.
Returns & Order Issues
Do you accept returns or exchanges?
Due to the nature of our products, all sales are final. We are unable to accept returns or exchanges on food items.
What if there is an issue with my order?
If your order arrives with an issue such as damage, missing items, or an incorrect selection, please contact us promptly so we may review and resolve the matter.
Gifting & Wholesale
Do you offer gifting options?
Yes. We offer curated assortments and giftable selections designed for sharing and special occasions.
Do you offer wholesale or corporate gifting?
Wholesale and corporate inquiries are considered on a limited basis. Please visit our Wholesale page for more information.
If you have additional questions not addressed here, please feel free to reach out.