Due to the nature of our products, all sales are considered final. Each Sugar Empire creation is prepared to order with care and attention to quality.
Order Concerns
If your order arrives with an issue such as missing items, damage during transit, or an incorrect selection — please contact us promptly so we may review and resolve the matter.
Supporting details may be requested to assist with resolution.
Resolutions
When an issue is confirmed, resolutions may include a replacement or refund at our discretion. Each request is reviewed individually with care.
Timing
Please reach out within a reasonable timeframe after delivery to report any concerns.
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Thoughtfully crafted in small batches.
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